Last updated: 22 July 2026. This Refund & Cancellation Policy explains the cancellation slabs, refund eligibility, and processing timelines applicable to services provided by ASVA Transport Solutions (OPC) Private Limited.
1. Overview
At ASVA Transport Solutions (OPC) Private Limited, we aim to deliver reliable transportation and GPS services with transparent pricing. This Policy sets out the circumstances under which cancellations are accepted and refunds may be issued. Because our services involve vehicle allocation, driver assignment, fuel, physical hardware, and on-site labour, cancellation charges may apply once resources have been committed to your Booking. All refunds are processed to the original payment method through our payment gateway, PayU.
2. Transportation Booking Cancellation
Cancellation charges for transportation bookings depend on the stage of the Booking at the time the cancellation request is received:
Before Dispatch (vehicle not yet assigned or en route to pickup)
- Cancellation well in advance of the scheduled pickup: full refund of amounts paid, less any non-refundable gateway/processing charges.
- Cancellation shortly before scheduled pickup (typically within a few hours): a nominal cancellation fee of up to 10% of the booking value may apply to cover administrative and allocation costs.
After Vehicle Assignment / Dispatch to Pickup
- Once a vehicle and driver have been assigned and dispatched to the pickup location, a cancellation charge of 25%–50% of the booking value may apply, depending on distance travelled and costs incurred.
After Loading / In-Transit
- Once goods have been loaded or the consignment is in transit, the Booking is generally non-refundable, as the service has substantially commenced.
No-Show
- If goods are not made available for pickup at the confirmed time and location (a "no-show"), the amount paid may be forfeited or a no-show charge levied to cover the committed vehicle, driver, and fuel costs.
3. GPS Installation Cancellation
Before Device Dispatch / Installation
- If you cancel a GPS order before the device has been dispatched or installation has been scheduled, you are eligible for a refund of the amount paid, less any non-refundable gateway/processing charges.
After Device Dispatch or Installation
- Once a GPS/telematics device has been dispatched, activated, or installed, the hardware cost and installation/labour charges are generally non-refundable, as the device and on-site service have already been provided.
- Faulty or defective devices are handled under the applicable manufacturer/device warranty rather than as a refund. We will assist with replacement or repair as per warranty terms.
4. Refund Eligibility
A refund request will be considered where:
- The service was cancelled within the eligible window described above;
- A duplicate or erroneous payment was made for the same Booking;
- ASVA is unable to provide the booked service and no suitable alternative is arranged; or
- An overcharge is identified against the confirmed quotation or invoice.
All refund requests are subject to verification of the payment and service records.
5. Refund Processing & Timeline
- Approved refunds are initiated to the original payment method (card, UPI, net banking, or wallet) through PayU.
- Once approved, we typically initiate the refund within 5–7 business days.
- After initiation, it generally takes a further 7–10 business days for the amount to reflect in your account, depending on your bank or payment provider's processing time.
- Payment-gateway or transaction charges deducted at the time of payment may be non-refundable.
6. Non-Refundable Items
- GPS/telematics hardware once dispatched, activated, or installed
- Installation and on-site labour charges once the service is performed
- Completed or in-transit transportation services
- Payment-gateway and processing fees
- Charges for detention, waiting time, or additional services already rendered
7. How to Request a Refund
To request a cancellation or refund, please contact us with your booking/invoice reference and payment details:
- Email support@asva.co.in or info@asva.co.in with the subject line "Refund Request".
- Include your name, registered mobile number, booking/invoice number, payment reference, and the reason for the request.
- Our team will review your request and respond, typically within 2–3 business days, with the outcome and next steps.
For any questions regarding refunds or cancellations, please contact us: